The HYLUK way to ship.

We ship worldwide. We ship fast. We ship for free to the regions where most of our customers live. No hidden fees. No surprises at checkout. No vague tracking updates that leave you wondering where your espresso machine is.

Order processing.

All orders are processed within 24 to 48 hours of being placed.

Once your order is processed, we transfer it to our shipping partner and you will receive a tracking number by email — usually within 48 hours of ordering.

We do not ship on weekends or public holidays. Orders placed on weekends are processed the next business day.

Shipping zones & delivery times.

Delivery times are calculated from the date your order ships, not from the date you place the order.

All delivery times are estimates. HYLUK is not responsible for delays caused by carriers, customs processing, weather events, or other circumstances outside our control.

Free shipping.

We offer free worldwide shipping to USA, Canada, United Kingdom, and most of Europe — on every order. No minimum spend. No promo code required.

For all other regions, standard shipping is calculated at checkout — typically $9.99 flat rate.

Tracking your order.

Once your order is dispatched, you will receive an email with:

• Your tracking number
• A direct link to track your package
• An estimated delivery date

You can track your order from dispatch through to your door. If you do not receive your tracking number within 48 hours of ordering, email us at support@hyluk.com and we will send it directly.

Customs, duties & taxes.

For most destinations, customs and import duties do not apply to orders under $100.

For some countries (typically outside the EU, USA, UK, and Canada), customs duties or import taxes may apply on arrival. These charges are determined by your country's customs authority and are the responsibility of the buyer.

We declare items at fair commercial value on all international shipments. We do not mark packages as gifts or undervalue them.

If you are unsure about customs charges in your country, we recommend checking with your local customs office before ordering.

Incorrect or incomplete addresses.

Please double-check your shipping address before completing your order.

If you discover an error in your address:

• Email support@hyluk.com within 12 hours of ordering
• We will update the address before dispatch

Once an order has shipped, we cannot change the delivery address. Orders returned to us due to incorrect addresses will be reshipped at the customer's expense.

Lost or delayed packages.

If your package has not arrived within the estimated delivery window plus 5 business days, please contact us at support@hyluk.com with your order number.

We will:

1. Investigate with the shipping carrier
2. File a claim if the package is confirmed lost
3. Send a replacement at no cost to you within 7 days

We take responsibility for getting your HYLUK to you. If something goes wrong on the way, that's on us — not on you.

Damaged packages.

If your HYLUK arrives damaged:

1. Take a photo of the damaged packaging and product
2. Email support@hyluk.com within 48 hours of delivery
3. Include your order number and the photos

We will send a brand-new replacement immediately at zero cost to you. You do not need to return the damaged item.

Shipping partners.

We work with trusted global shipping partners including:

• USPS, FedEx, UPS (United States)
• Royal Mail, DPD, Evri (United Kingdom)
• DHL, GLS, La Poste (Europe)
• Canada Post (Canada)
• Australia Post, NZ Post (Oceania)

The carrier used for your order depends on your location and the most efficient route at the time of dispatch.

Returns shipping.

For information about return shipping, please see our Refund Policy.

If your return is approved, we provide a prepaid return shipping label. You do not pay to return your HYLUK if approved.

Questions?

If you have any questions about shipping that aren't answered here, we're one email away.

Email: support@hyluk.com
Response time: Within 24 hours.