FAQ

Support

Everything you need to know.

Answers to the questions we hear most often. If you don't find yours here, email us at support@hyluk.com — we read every message.

Using HYLUK ONE

How does HYLUK ONE work?

Fill the water reservoir with cold or room-temperature water. Insert a Nespresso-compatible capsule or fresh ground coffee. Choose your mode — hot espresso (real 15-bar extraction in under seven minutes) or cold brew (ready in under a minute). Press once. Pour when done.

What's the difference between the two modes?

Hot Espresso Mode. HYLUK heats water and extracts real 15-bar espresso — the same pressure barista machines use. Full crema. Rich body. Takes under seven minutes from press to pour.

Cold Brew Mode. Skips the heating step and extracts using cold or room-temperature water. Smooth, less acidic, ready in under a minute. Ideal for hot afternoons, gym breaks, or when you want caffeine fast.

Does it work with all capsules?

HYLUK ONE is compatible with standard Nespresso Original Line capsules. It also accepts fresh ground coffee via the ground-coffee adapter that ships in the box.

Is the espresso really as good as café espresso?

HYLUK produces 15-bar extraction pressure — the same pressure barista machines use. Full crema. Real body. The only difference: you carry it with you, instead of leaving it in a café.

Battery & Charging

How long does the battery last?

Three hot espressos per full charge, or multiple cold brews (cold mode uses less power). If you're mixing modes, expect around four total brews per charge in typical use.

How long does it take to charge?

About three hours from empty to full via USB-C. Charges from any standard USB-C source — laptop, power bank, or wall outlet.

What kind of USB-C cable do I need?

Any standard USB-C cable works. A cable ships with your HYLUK ONE, but any spare USB-C you have around the house will do.

Shipping & Delivery

How long does shipping take?

Estimated transit times from order:

  • USA — 8 days
  • Canada — 9 days
  • UK — 9 days
  • Europe — 11 days

Ships within 24-48 hours of your order. Free worldwide shipping on every order.

Do you ship to my country?

We currently ship to the United States, Canada, United Kingdom, and Europe. If your country isn't listed at checkout, email support@hyluk.com and we'll let you know when we expand.

Will I get tracking?

Yes. You'll receive an email with tracking information as soon as your order ships. You can also check status anytime by contacting support@hyluk.com.

Returns & Guarantee

What's your return policy?

You have 30 days from delivery to try HYLUK. If your first cup doesn't impress you — we refund every cent. No forms. No questions. No hassle. Just email support@hyluk.com and we'll take it from there.

What if my HYLUK ONE arrives damaged?

Email support@hyluk.com with a photo within 48 hours of delivery. We'll ship a replacement immediately at no cost.

Is there a warranty?

Every HYLUK ONE comes with a 12-month manufacturer warranty covering defects. Reach out to support@hyluk.com if you experience any issues.

Still have questions?

We'd love to hear from you.

Email us anytime at support@hyluk.com. We read every message and respond within 24 hours.

Get HYLUK ONE — $89